Terms of Service

1. Parties and Binding Contract

By completing a purchase on circlelinecruises.com, you ("the Customer") enter into a legally binding contract with Tickets Enterprise Ltd. ("the Company", "we", "us"). This agreement constitutes the complete and final Bill of Sale between both parties, overriding any verbal representations made by third-party staff or attraction personnel.

The Company is obligated to deliver a valid digital entry voucher for the Circle Line Cruises Downtown harbor experience you selected (departing Pier 16, South Street Seaport unless otherwise stated on the voucher). The Customer is obligated to provide accurate personal and payment information and to acknowledge that this service is governed strictly by the terms set out herein.

2. Independent Reseller Status

Tickets Enterprise Ltd. operates as an authorised independent ticket reseller. We do not own, manage, staff, or operate Circle Line Cruises' vessels, piers, or schedules. Circle Line Cruises is an entirely separate legal entity.

Our contractual obligation is fulfilled in full upon electronic delivery of a valid voucher or QR code to the email address provided at checkout.

• sailing schedule or vessel changes
• pier or boarding gate changes
• narration or onboard programming
• crew conduct or safety instructions
• capacity or boarding order
• mechanical issues or USCG-directed holds
• weather-related service modifications

These operational matters are the sole legal responsibility of Circle Line Cruises as the attraction operator.

Customers with operational complaints should contact Circle Line Cruises pier staff or operator support channels directly. The Company will assist in good faith but cannot compel operational resolutions.

3. Statutory Compliance and Consumer Rights

We operate in compliance with the Consumer Rights Act 2015 and, where applicable, EU Directive 2011/83/EU on Consumer Rights.

4. Pricing and Payment

Prices on circlelinecruises.com are shown in your selected checkout currency unless stated otherwise. The Company reserves the right to adjust pricing at any time. The price displayed at the point of checkout is the price charged and locked for that transaction.

Payments are processed securely by Stripe. The Company does not store card details.

Prices shown are retail reseller prices. The Company purchases tickets at wholesale rates from its supply partner; the difference constitutes the Company's commercial margin.

Currency conversion fees charged by the Customer's bank are outside the Company's control and are non-refundable.

5. Voucher Delivery and Validity

Upon successful payment, a digital voucher (QR code or PDF) will be delivered to the email address provided within 30 minutes. The voucher is valid for the date or period specified at the time of purchase.

The Customer is responsible for providing a valid email address. The Company is not liable for non-delivery caused by spam filters, full inboxes, or incorrect email addresses.

If a voucher is not received within 30 minutes, the Customer must contact support before the travel date. The Company cannot process requests made after the travel date has passed.

Vouchers must be presented at the Circle Line Downtown pier check-in desk in either digital or printed format. A valid voucher is required for boarding.

6. Force Majeure and Service Disruptions

• floods, extreme weather, earthquakes, pandemics
• civil disturbances, strikes, or government-mandated closures
• mechanical failure or operational decisions made by Circle Line Cruises
• pier closures, marine traffic controls, harbour events, or security incidents affecting departure

In such circumstances, the Company will use reasonable endeavours to facilitate ticket validity extensions where this is permitted by the operator. Cash refunds will not be issued for disruptions caused by third-party operational decisions or external environmental factors.

Customers are advised to hold appropriate travel insurance to cover such eventualities.

7. Disputes and Chargebacks

The Company maintains a comprehensive digital audit trail of all voucher deliveries, dispatch timestamps, and, where available, operator scan logs.

Any attempt to reclaim funds via a bank chargeback for a ticket that has been scanned, validated, or used to gain entry, or for a request that falls outside the applicable cancellation window, will be contested as an Unwarranted Dispute or Friendly Fraud.

The Company will provide the issuing bank with this Bill of Sale, proof of delivery, and usage logs to ensure the reversal of any provisional credit.

Customers who initiate unwarranted chargebacks may be permanently blocked from purchasing through the Company's platforms.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the Company's total liability to the Customer in connection with any purchase shall not exceed the amount paid by the Customer for the relevant ticket(s).

• indirect or consequential losses
• loss of enjoyment
• travel expenses incurred in connection with a disrupted visit
• damages arising from the acts or omissions of Circle Line Cruises as the attraction operator

9. Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

The Company reserves the right to amend these Terms of Service at any time. The version published on circlelinecruises.com at the time of purchase governs that transaction. Continued use of the Services constitutes acceptance of any updated terms.